Current learner support
From academics to connecting with your fellow students, Athabasca University has the services you need.
Self-help
24/7 access to frequently asked questions
myAU service request
Enrolled in an AU course or program?
Send a question for AU team member response
Watch a video to learn more about how to access and use the Student Support Service Portal.
Phone support
Information Centre staff are available to answer your calls Monday through Friday from 9:00 a.m. to 4:00 p.m. (MT)
Appointment booking
Schedule time to speak with an AU team member
New to AU?
Get assistance with course and program options!
Need guidance to the right resources or information?
Connect with an AU team member for assistance
Webinars, videos, and orientation tools
A new learner-centred experience
Support Services
Our Support Services site is a one-stop source for learners to get the assistance they need.
Academic support
AU offers the academic support you need to complete your course or program. Not sure who to contact? The options listed below will point you in the right direction.
Learner services and support
Regardless of where you're at in your learning journey, AU offers resources, tools and services to help you succeed. Scroll through the list below to help you connect with the support that you need.
Updated January 11, 2023 by Digital & Web Operations (web_services@athabascau.ca)